Is all the artwork on the website original?
Yes we only stock ‘one of a kind’ original artworks on artwork500.co.uk. We do not sell prints, photographs or reproductions in ANY form.
What condition is the art in?
All works are relatively new pieces that the artists have produced lately and should reach you in excellent condition. Please read the details of the artwork before purchasing to familiarise yourself with the medium of the particular work and how it will be presented.
How do I know the artwork is authentic?
How will the artwork be presented?
This depends on the medium. Canvases will generally be stretched and ready to hang. On occasion canvases may be unstretched and delivered rolled up in a tube which will then need stretched by a local framer. Works on board will usually need mounted and framed before you are able to hang them. Works on paper will either come rolled up in a tube or laid flat between boards, again they will need to mounted and framed before hanging and also behind glass. Please check product info on each artwork before purchasing.
Do the artist's do commissions?
Most of the artist are happy to do commissions. A deposit of 50% is required and balance due once artwork has been completed. Please contact us to discuss your requirements.
Do you offer discount when purchasing multiple pieces of art?
If you wish to purchase several artworks we may be able to arrange a discount. Please contact us to discuss.
What forms of payment does Artwork500 accept?
We accept payments via Paypal or Stripe using all major credit and debit cards including Amex. There are various ‘buy now, pay later’ options at checkout using Klarna, Clearpay, Laybuy and Paypal.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
Shipping and Returns
How much is delivery?
We offer free shipping on all artwork within the UK.
Do you ship internationally?
Most of the artist’s stores ship to UK and Ireland however some do ship worldwide. If the items you are interested in do not have an international shipping option please get in touch for a shipping quote.
When can I expect delivery?
Artwork is dispatched directly form the artist’s studio within 5 working days. The shipping process then takes approximately 48 hours for UK deliveries. If you require your artwork urgently please contact us before placing an order and we will try our best to accommodate your requests.
Can you arrange expedited shipping?
If you require a piece of art urgently for a special occasion or a presentation contact us as soon as possible and we can arrange expedited shipping in most instances.
Will I have to sign for delivery?
Most deliveries will be tracked and signed for. It is important you check the packaging for any sign of damage before signing. Please notify us within 24 hours of any damage on delivery.
Can I try the artwork in my home and return it if I am not happy?
We understand the difficulties that come with purchasing art online and so we offer a 14 day, no quibble, money back guarantee. If you are unhappy with your purchase for any reason you can return the artwork within 14 days for a full refund.
What if the artwork arrives damaged?
How do I return an item?
Do I need to return artwork in the original packaging?
Information Collected or Received
Artwork500 may collect personally identifiable information, such as your name. Artwork500 may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
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Collection and use of personal information
Artwork500 collects and uses your personal information to operate its website(s) and deliver the services you have requested.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfil the order you place and to communicate with you about it.
Artwork500 uses your information for four purposes: (1) to fulfil the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.
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