Terms and Conditions

Artwork500 Terms and Conditions


This website www.artwork500.co.uk is owned and operated by Artwork500


These terms and conditions govern the use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use our website.

Nothing in these terms and conditions is intended to affect your statutory rights as a customer.

From time to time we may change these terms and conditions and it is your responsibility to check the terms and conditions which apply at the time of your order.



By placing an order with us, you agree to and accept these terms, as well as our privacy policy and terms of website use.

When you place an order for artwork through the site you are making an offer to buy goods. We will send you an email confirmation that we have received your order.

In the unlikely event that the artwork is no longer available, or the artist is unable to supply the artwork we will advise you of this by email and we will then, at our sole discretion, either

(a) Cancel the order and issue a full refund OR

(b) Suggest an alternative for you to consider.

Every effort has been made to display, as accurately as possible, the colours of the artwork that appears on this website, however we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual artwork.

You will be required to pay for the Artwork in full at the time of ordering before it is dispatched.

All prices quoted are in UK pounds (GBP).

Promotional prices only apply during the period stated.



The artist will state a cost and estimated time frame for the commission based on your requirements. Once price is agreed you will be sent some images for approval. After approving an image you will then be required to pay a deposit of 50%.

You are unable to cancel a commission at any time once deposit has been paid.

Remaining 50% balance is due on completion before Artwork is dispatched.

​Time scales for commissions are an estimate provided by the artist. We will not be held responsible for any commissions exceeding this time frame.


Klarna, Buy Now, Pay Later Policy

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does ‘Pay Later’ work?

Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

Why have I not been offered ‘Buy Now Pay Later’?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

What happens if I return my goods?

Once Artwork500 has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed.

What if I have received a statement but I haven’t received my goods?

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call or email Artwork500 to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I haven’t received correspondence from Artwork500 or Klarna with my Statement/Payment Info

If you do not have your statement number to hand you can log in at www.klarna.com/uk , where you will find all of your orders and be able to make payments.


General E-Commerce Policies

Our store is hosted on Fastcloud Hosting.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Fastcloud data storage, databases and the general application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Klarna stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Klarna Terms of Service

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.


Third Party links and Social Selling

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.

So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.



When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.


Email: info@artwork500.co.uk


Delivery and Returns


Artwork will be dispatched directly from the artist’s studio within 5 working days. If purchasing more than one piece of art by different artists Artwork will arrive in more than one delivery.

Artwork must be signed for on receipt of delivery. Please check the package for any signs of damage before signing – Artwork found to be damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours of delivery.


You can cancel or return your order for a full refund by notifying us by email within 14 days of receipt.

Artwork which has been commissioned or personalised in any way is exempt from the returns policy.

Artwork must be returned in perfect condition using the original packaging where possible.

Returned artwork is your responsibility until it reaches us so please ensure it is securely packaged.



We are committed to providing a high quality service and an excellent customer experience.

Should you have a query or complaint please contact us directly by email at info@artwork500.co.uk.